When a refund applies
We issue a refund for an approved eligible return, an order cancelled before dispatch, an unavailable item, or a remedy agreed for goods that arrive faulty, incorrect or transit-damaged. We may offer a replacement first for a broken glass or missing component, but you retain remedies required by consumer law.
Transit damage
Report breakage or shortage within 48 hours with photographs of the carton, shipping label, internal packing and goods. Keep the packing. After assessment, we may replace the affected piece or set, refund it, or refund the full order if the bundle cannot reasonably be completed.
Refund method and timing
Approved refunds return to the original payment method in USD. We submit them within five business days after approval or return inspection. The payment provider or bank may take a further 5–10 business days to display funds. We do not issue cash, store value or credits.
Shipping and duties
Original standard shipping is refunded where mandatory cancellation rights apply or the whole order is faulty, incorrect or transit-damaged. Premium shipping and customer-paid change-of-mind return postage are generally not refundable. Destination customs refunds must normally be claimed from the relevant authority.
Membership refunds
Cancel before renewal to prevent the next charge. Cancellation leaves the current paid period active. Except where law requires or a billing error occurred, a used membership period is not prorated. A quarterly Bar Studio item already dispatched follows the physical-product return process.
Billing errors and disputes
Contact us promptly with the payment receipt and issue. We investigate duplicate or incorrect charges. This process does not limit your right to contact the payment provider or exercise statutory remedies.
Refund support
GLASGOW DISTILLERY COMPANY LIMITED
8 Deanside Road, Glasgow, Scotland, G52 4JF, United Kingdom
support@glasgowdisttill.shop
+44 7701689203