Destinations and charges
We offer tracked worldwide delivery where a carrier, product-safety rule and trade restriction allow. Standard shipping is 12 USD and is included on equipment subtotals of 80 USD or more. Exact charge and tax are shown before payment.
Packing and dispatch
In-stock orders are packed in 1–3 business days. Glassware is inspected, sleeved and separated in reinforced, compartmented cartons. Tool blades or points are guarded. Multiple-carton bundles may arrive separately under linked tracking references.
Estimated transit
After dispatch, estimates are 3–7 business days within the United Kingdom and 5–14 business days internationally. Remote areas, customs, weather and peak carrier periods may add time. Estimates are not guaranteed delivery dates unless the checkout service expressly says so.
Tracking and address changes
Tracking is emailed after carrier hand-off. Check name, address, access instructions and postal code before payment. Contact us immediately for an amendment; we cannot promise changes after packing or hand-off. Reshipping caused by an incorrect address may incur the actual carrier charge.
Customs, duties and restrictions
Cross-border parcels may require recipient and order details for customs. Unless checkout states duties are prepaid, the recipient is responsible for destination import duties, tax or brokerage. We do not misdeclare value or contents. We may cancel and refund an order that cannot lawfully or safely be delivered.
Breakage, shortage and loss
Photograph the outer carton, label, inner packing and item and contact us within 48 hours of delivery for breakage or shortage. Keep all packing until the claim is resolved. For a stalled or lost parcel, contact us after the carrier’s estimated window; we will investigate before replacement or refund.
Delivery support
Provide your order reference and tracking number to GLASGOW DISTILLERY COMPANY LIMITED
8 Deanside Road, Glasgow, Scotland, G52 4JF, United Kingdom
support@glasgowdisttill.shop
+44 7701689203